Measure Your Success!
Summarily, the metrics in the job descriptions on a resume or a cover letter can be categorized into the following:
Time: How long did it take to accomplish a goal, and was the timing faster than expected or average?
Business goals: Is there a dollar amount associated with this goal?
Sales: What revenue or cost reductions happened?
Frequency: How often did this task or event happen?
Product/Services Quantity: How many services and products were delivered?
Stakeholder Reach: Who are the concerned parties, and how many were they?
Ratings: Is there any number that measures excellent performance?
Data: What direction (increase or decrease) did the numbers go, how accurate was it, and what did the direction mean towards the organization’s goals?
Of course, these indications of metrics intertwine as you create your Job Seekers material. However, keeping them in mind will help you develop more robust bullet points.
Sample guide for questions
Helping customers to achieve a goal:
Developing a new process or improving an existing one:
Achieving a specific business goal:
Learning a new skill or piece of software:
Working with Teams:
Reports:
Stakeholder management:
Data Management/Analysis
Software Engineering
Time: How long did it take to accomplish a goal, and was the timing faster than expected or average?
Business goals: Is there a dollar amount associated with this goal?
Sales: What revenue or cost reductions happened?
Frequency: How often did this task or event happen?
Product/Services Quantity: How many services and products were delivered?
Stakeholder Reach: Who are the concerned parties, and how many were they?
Ratings: Is there any number that measures excellent performance?
Data: What direction (increase or decrease) did the numbers go, how accurate was it, and what did the direction mean towards the organization’s goals?
Of course, these indications of metrics intertwine as you create your Job Seekers material. However, keeping them in mind will help you develop more robust bullet points.
Sample guide for questions
Helping customers to achieve a goal:
- How many customers did you help?
- How often did you help them (daily/weekly/monthly)?
- What platforms did you use to communicate with them (phone calls, zoom, in person, or other software)?
- How did that support impact the team or the organization?
- Reduce cost?
- Increase revenue?
- Reduce time spent during customer service/troubleshooting?
- Increase customer retention rate?
- How did you measure your success with the customer?
- Was there any survey the customer filled out?
- Do you have any ratings or customer satisfaction score or range, e.g., 9/10 or 90%-100%?
- What platforms were used to record the customer satisfaction surveys?
Developing a new process or improving an existing one:
- What strategy did you develop, and what platforms did you use?
- How long did it take you to improve the process?
- How many team members or departments did this accomplishment influence?
- Did it increase their productivity?
- Did it increase team retention?
- How did improving this process enhance the customers' experience?
- How did it reduce or increase the time spent with the customer?
- How did it increase the customer’s interest in the product and sales?
Achieving a specific business goal:
- What effect (numerically) did this mean for you, the team, product, service, customer, or organization?
- Revenue increase
- Cost reduction
- Time reduction
- Increase in customer base/reach
- Increase in customer retention
- How long did it take you to accomplish this goal, and did you do it in less than expected time?
Learning a new skill or piece of software:
- How long did it take you to learn it?
- Was this above or below the average time it takes people in your company/industry?
- What software was it?
- How did learning this new software add to your organization’s mission?
Working with Teams:
- Did you lead meetings?
- How often were the meetings?
- How many participants attended?
- Which and how many departments were included?
Reports:
- Did you have to give any reports?
- What were the reports about?
- How often did you have to provide the report?
- Did the reports demonstrate any increase or decrease as a result of your work that impacted the organization?
Stakeholder management:
- Who were the stakeholders concerned with this goal?
- How often did you have to meet them?
- What mediums/technologies did you use to meet with them?
- How did you measure the accomplishment of your goals with them?
- What was accomplished?
Data Management/Analysis
- What’s the accuracy of your data in measuring, forecasting, or managing a goal?
- Did the data forecast an impacting increase or decrease for the organization, customer, or product while you managed it?
- How did your data management accomplish any of the following?
- Cut down cost
- Increase revenue or sales
- Speed up production or operations
- Influence customer base
- How did your data management accomplish any of the following?
Software Engineering
- Did you create a software?
- How long did it take to make?
- How many users do you have?
- Did you solve a problem?
- How many people did the problem affect, or did your resolution help?
- How many people did you work with, and how often?
- How many people did you collaborate with?